★ After sales service
If it is not a user error, the pen will be free of warranty within 1 year after purchase date. If it has a problem, please bring it directly to the place you purchased or tell your tutor. Products will be warranted repair or replacement within 10 days of calculation from date of purchase. In case the product is purchased and used by many individuals, or the user is transferred, the free warranty period is reduced in half. The warranty period of the battery is 6 months.
★ Repair service charges
Repair service charges will be applied in the case of user error:
• Damage caused by virus infection, or if the user removes, installs or alters the shape of the pen
• Individuals who are not Sun Edu’s technician, or employees appointed by the company, fix the pen by mistake, resulting in malfunction.
• Assembly of parts and equipment of the pen not provided by Sun Edu.
• Problems due to non-compliance with the contents of the user manual
• If the pen code is not verified by the manufacturer Saypen.
★ Other cases
★ Member Services